Thursday, April 8, 2010

I'm at my computer now. Where does the food come out?

When this whole Internet thing started (or maybe ten years later, when the news finally reached me), I remember people saying that soon we'd be getting food through our computers.

I recall wondering if that meant that the food would actually come out of the computer. Like maybe binary code would somehow be transmogrified into food. Or perhaps we wouldn't need to eat at all -- the nourishment would just be biochemically programmed into our bodies.  All of which seemed horribly alienating. (Full disclosure: I love food.)

I realize that in retrospect my confusion seems unnervingly idiotic. But I recollect that others were equally perplexed. We knew computers were somehow going to revolutionize the world, but we couldn't imagine what that meant.

With a mixture of relief and disappointment, I've since apprehended that computers will not fundamentally change my experience as a human being.  So far they've just made it faster and easier to produce, transmit and access information.  Ultimately, it all gets translated back into familiar human experience.

Facebook, for example, feels like I'm stepping into a party (sans food and drink) every time I log on. Being able to access a party of lots of old friends and co-workers and half-remembered schoolmates is indeed different from life before Facebook. But on the other hand, I've been to parties before.

Anyway, all of these reflections are prompted by my reading of Janet Levine's latest Too Busy to Fundraise Blog post.

I can relate to Janet's bouts of exhaustion and discouragement in relation to the incessant chatter about nonprofits and social media. All of the compulsion to master Twitter and LinkedIn, not to mention Facebook and Blogging, and online fundraising opportunities like ChipIn or Karma 411, can be overwhelming.

But my feeling is that no matter how well we master this new world, we're never going to get pizza slices from our computer.

And, more to the point, I don't think we're ever going to transcend the fundamental human desire for personal interaction.

Just as watching TV doesn't make us lose the joy of seeing live performance or attending church or going to parties and restaurants, online fundraising won't replace one-on-one personal fundraising. It's just a new, and admittedly exciting, additional option.

We owe it to ourselves to learn all we can about these often fun and powerful tools.  But at the same time, we should accept that some of us, based on some permutation of personal inclination and organizational focus, will not likely incorporate online fundraising into our development strategy. Or will try and not have great results.

Because there are only so many hours in the day, and for some people, it's all just too hard to learn, and perhaps too poor a fit.  If you abandon your personal relationships, which you understand and which have meaning for you, in favor of crowd-sourced, media rich online giving efforts, which are baffling to you, you're going to look like a middle aged guy with a bad combover at a Radiohead concert, trying to dance your way over to an intensely ironic 25-year-old in a Sex Pistols t-shirt. Metaphorically speaking, you won't go home with the girl.  (More full disclosure: I've never actually listened to Radiohead.  It was the only cool contemporary group I could think of.  I just looked in Wikipedia and saw they started in 1985.)

Ideally, you'll figure out how to do it all.  Individually cultivated gifts and online efforts and grants and sponsorships and board development and planned giving and government grants and earned revenue initiatives and lots of other stuff. Whatever you can manage and whatever works.

Less ideally, you'll prioritize what works best for you.

Social media is another tool in the arsenal, not the war to end all wars.

At my fundraising workshop last weekend, I quipped that if the person in charge of your social media strategy needs to buy the book "Facebook for Dummies," you're probably not going to have much success.  (Final full disclosure: No one at the workshop laughed.  I hope someone reading this thinks it's funny.)

3 comments:

  1. I was just having this conversation with some friends last night. They were claiming that the internet would make our generation totally different than previous generations. But I don't think it will, I think humans will continue to do basically the same things we have been doing since there were humans, only now we have cooler toys. In fact, as the conversation progressed, we all had examples of how “online culture,” and facebook in particular, has a downside by sometimes making our lives more complex and difficult to manage.

    In terms of fundraising, when the subject of online personal donations comes up, I often hear people say, "Look what Obama was able to raise." Yes, it is true that Obama raised vast sums from small individual donations made online, but he also had massive media exposure and a whole bunch of other resources and circumstances that are out of reach for the average organization. Is it possible to duplicate what the Obama campaign did on a smaller scale? I guess that is what we will figure out. (If we have time.) When it comes to prying the money out of someone’s pocket/purse will we ever invent a more effective means than looking that person in the eye and asking them for it?

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  2. Very well said, Emilio. Thanks.

    I think the answer to the Obama question is that for some organizations his process could be at least partially replicated, for others not. The key is knowing which one you are.

    Offering a free egg roll with lunch might be an effective strategy for the corner Chinese restaurant. But you probably shouldn't copy cat the idea if you're a pizza place.

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